Just sent this to my State Senator White and Governor Peter Shumlin:
On Friday, Dec. 30th at 3:50 p.m. my mail was delivered with a notice from ESD telling me I had to schedule an interview with them by January 4th or lose my benefits. It was too late then (they close at 4) and they were of course closed on Monday the 2nd, so I started calling yesterday, the 3rd, at 8:30 a.m. (they open at 8:15). In total yesterday I callled 8 times, spending 2 hours and 20 minutes on hold waiting for an agent. I left 2 messages as instructed to do so.
This morning I began calling at 8:12, with the same results- no agent to speak to, endless muzak interrupted by an autovoice advising me to call early or late for quicker service, several beeps as if keys were pushed, advisement to leave a message where an agent will call me back within one business day. I have called 4 times this morning, for a total of one hour and 35 minutes of holding. I left another message expressing my concern that I haven't been able to schedule an interview.
Should ESD not respond, I'm afraid I'll lose my Food Stamps and Medicaid subsidy. As I only receive 775$ in SSDI a month to live on and have bills to pay, this worries me. Actually it more than worries me, it kept me up half the night and is giving me the pukes.
Please advise me of what to do. I will continue calling in hope that I'll reach an agent but after 12 calls and 3 messages left... I just hope allowances are made for the backlog of calls and the inavailability of agents to field the calls that must be coming in.
Thank you for your time, in advance.
This is what it's like to be "in the system" in the US. Yeah, we're having a great time in the land of the gravy train.
An Alarming Situation.
4 hours ago